Refund policy

At Fimibo, we prioritize customer satisfaction and stand behind the quality of our products. If you're not completely happy with your purchase, we offer a hassle-free return and store credit process.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:
✔ The item must be unused, in its original packaging, and in the same condition as received.
✔ You must provide proof of purchase (order number or confirmation email).
✔ Certain items such as personalized or final-sale products may not be eligible for returns.

How to Initiate a Return

1. Email us at admin@fimibo.com with your order number and reason for return.
2. Our support team will provide return instructions and the return address.
3. Once we receive and inspect the returned item, we will process your refund or exchange.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your return is approved:
✔ Refunds will be issued as store credit.
✔ It may take 5-7 business days for the store credit to reflect in your account.
✔ If you haven’t received your store credit after this period, please contact us at admin@fimibo.com

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at admin@fimibo.com with photos of the issue.

Order Cancellations

✔ Orders can be canceled or modified within 2 hours of placement.
✔ If your order has already been shipped, we won’t be able to cancel it, but you can return it once received.

For any further questions, feel free to reach out—we’re here to help!